Tickets are purchased on a non-refundable and non-transferable basis, as per our terms and conditions. We do however understand that due to some circumstances, you may need to change the date of your visit. You can call our customer service line at 877-376-5346 or email: firstname.lastname@example.org and a member of the support team will be in contact with you.
Articles in this section
- How do I book an advanced reservation to visit LEGOLAND Theme Park, Water Park, LEGO Chima Water Park or SEA LIFE Aquarium?
- I can't find my Day Ticket or Pass ID/Order # to make an advanced reservation. How can I find this?
- Does everyone need to pre-book a ticket or make a reservation to visit?
- What do I do if we are unable to make our already confirmed advanced reservation?
- How does the Print@Home and Mobile Ticket work?
- What if I receive an error adding an item to my cart?
- Will I be able to print tickets purchased from my mobile devices?
- Can I get a refund on my ticket purchase?
- What if my transaction fails due to an error regarding my billing address?
- I purchased a ticket, but I don't see my receipt confirmation email.