I would like to cancel my booking? Tickets are purchased on a non-refundable and non-transferable basis, as per our terms and conditions. For more information visit out Ticket Terms & Conditions page HERE! Was this article helpful? Related articles I would like to cancel my hotel booking? Can I change or cancel my reservation once I have booked it? Can I contact you by Live Chat? Covid-19 – Information for Guests: If I cancel my hotel reservation, how long does it take to get a refund?