If you are in the Park, please visit Guest Services. If you have left the Park, please email us directly at email@example.com. To allow us to locate the tickets, please provide first and last name of the purchaser, confirmation order number, last four digits of the card used for payment, and a photo ID for the purchaser. We are unable to replace lost or stolen tickets that are used.
Articles in this section
- How do I book an advanced reservation to visit LEGOLAND Theme Park, Water Park, LEGO Chima Water Park or SEA LIFE Aquarium?
- I can't find my Day Ticket or Pass ID/Order # to make an advanced reservation. How can I find this?
- Does everyone need to pre-book a ticket or make a reservation to visit?
- What do I do if we are unable to make our already confirmed advanced reservation?
- How does the Print@Home and Mobile Ticket work?
- What if I receive an error adding an item to my cart?
- Will I be able to print tickets purchased from my mobile devices?
- Can I get a refund on my ticket purchase?
- What if my transaction fails due to an error regarding my billing address?
- I purchased a ticket, but I don't see my receipt confirmation email.