Please don't worry. Firstly, check your junk and spam folders in your inbox as sometimes our e-mails can end up in the wrong folder.
If this look up is unsuccessful, you can call Guest Services at 760-786-0034 and they can assist in finding your tickets.
You can also try searching through any alternative emails you may have that could have been inserted during purchase.
Or simply bring along the card you made payment with and some photographic ID and the team onsite will be able to locate your order and issue the tickets.
If unfortunately you don't have the reference number and cannot call, then please email: firstname.lastname@example.org and a member of the team can confirm your order and resend the e-mail confirmation.