CARLSBAD, CA (April 1, 2020) --- With the recent state order to all Californians to stay home and the rapid changes in the Coronavirus (Covid-19) situation, LEGOLAND® California Resort will extend the closure of its theme park, water park, SEA LIFE® Aquarium and LEGOLAND® Hotels until April 15, 2020.
The health and safety of our guests and our staff remains our top priority and we’ll continue to follow the safety measures recommended within the federal, state and CDC guidelines.
We are currently experiencing exceptionally high call volume and apologize for any delays to our normal service. We are working tirelessly to serve everyone impacted by this situation and ask for your help so we can prioritize guests with trips planned in the next 72 hours. If your trip is not within the next 72 hours, please wait until closer to your scheduled arrival date to contact us. Please be assured that we will work with you to reschedule your reservation without penalty, even if you aren’t able to reach us prior to your scheduled arrival date.
Peace of Mind Policy for new LEGOLAND® CALIFORNIA Bookings & Annual Pass Purchases
LEGOLAND® California Resort is built for kids. Our vacations, including LEGOLAND theme park, water parks, SEA LIFE® Aquarium and onsite hotels, are built for families. That means we are in the business of making it as easy as possible for you to build your memories with us. For that reason, we have launched our “Peace of Mind Policy” for booking vacation packages and for our existing Annual Passholders and ticket holders.
You can continue to book your LEGOLAND California vacation with the peace of mind that there is the option to change your hotel or vacation package reservation at a later date without incurring a fee. For our new Annual Passholders, we want you to join our passholder family with the opportunity to redeem and launch your year with us during an extended period of time. You can now visit our theme park up to 90 days after your purchase to activate your new annual pass. This gives you the peace of mind that you can plan for the rest of the season with more flexibility.
For our existing Annual Passholders, we will be extending the validity of your pass or, in the case of our Annual Passholders using monthly pay, your pass payments will be on hold as of April 1 until we are able to welcome you and your families back to experience our parks. For Guests who have a dated ticket that is valid during our closure dates, we will be extending the validity window of your ticket through the end of the year so that you have the flexibility to visit us later in the year.
We want you to have the most vacation ever—starting with your LEGOLAND California vacation planning experience with us. With the Peace of Mind planning, we hope to make it a little easier for your family to assemble the pieces of your next vacation so we can build those fun, exciting and special memories together.
The Peace of Mind Policy applies to new LEGOLAND® California Vacation Packages & new LEGOLAND California Annual Pass purchases through April 14, 2020:
The relaxation of our commercial policy regarding rebooking fees (fees associated with hotel/package reservation date changes after booking) is available to guests that book a LEGOLAND Vacation package between March 9, 2020 and April 14, 2020. Reservations can be rebooked by 3 P.M. Pacific Time a minimum of 5 days before the scheduled arrival date (listed on the reservation confirmation). Rebooking options will be based on availability. This policy applies only to reservations made directly through LEGOLAND® Vacations. If your travel plans were arranged by a third-party, including travel agents, travel-booking websites, or other businesses independent of LEGOLAND® Parks and Resorts or LEGOLAND® Vacations, please contact those suppliers directly to understand their policies and any applicable fees for changing a reservation.
The Peace of Mind Policy applies to existing LEGOLAND California Annual Passholders and LEGOLAND California tickets purchased for closure dates through April 14, 2020:
All active Annual Passholders, who are not currently enrolled in Monthly Pay, will receive an extension of one month for every month that the Park is closed based on the valid dates for their existing pass. All active Monthly Pay Passholders will have their monthly payments suspended starting April 1, 2020 until the Park reopens. Specific regarding the pass extensions and/or reinstatement of the monthly payments for specific pass types will be updated upon announcement of a reopening date for LEGOLAND California Resort. Regular Annual Pass terms & conditions apply per pass type as outlined in the terms & conditions specific to each pass type.
Any unused tickets that were valid for specific dates during the announced closure period (excludes FLEX tickets) of March 16 – April 14, 2020 will be valid to use as regular admission on any valid day (based on the ticket type purchased) for the rest of 2020, upon reopening, with no additional fee. Regular terms & conditions for tickets, as outlined during purchase, still apply.
Additional Instructions and Clarifications below:
LEGOLAND Vacations and LEGOLAND Hotel Guests
For stays scheduled during the Resort closure dates, we have adjusted our policies to allow guests to reschedule for another date free of charge (on request and subject to availability). To reschedule your stay please:
- Call our LEGOLAND Vacations Customer Service Center at (833) 710-5346 between 8 AM – 3 PM Pacific Time, seven days a week. We anticipate extremely high call volume over the coming weeks and appreciate your patience as our team works through all inquiries. Priority will be given to guests with the most immediate vacation dates. Rebooking options will be based on availability.
- Email HotelReservations@LEGOLAND.com and include your Name, Booking Confirmation Number, Phone Number and Preferred Reschedule Dates and we will follow up with you as soon as possible.
Our standard terms and conditions apply to arrivals from April 15, 2020 on.
LEGOLAND Day Ticket Holders
Tickets Purchased online at LEGOLAND.com:
For guests who have unused LEGOLAND, SEA LIFE Aquarium and LEGOLAND Water Park tickets that are dated or expire within the impacted period (February 1, 2020 – April 30, 2020), expiration dates have been automatically extended until December 31, 2020 to allow flexibility for use.
For guests who have purchased the 5 Days for the Price of 1 Day ticket offer, the expiration date of these tickets have been automatically extended with a new expiration date of December 30, 2020 with first visit having to have occurred by December 25, 2020.
Tickets Purchased from a Third Party (Not purchased directly from LEGOLAND):
Ticket expiration dates are usually valid for up to one year. Please contact the third-party vendor where purchased directly for any questions or concerns.
COSTCO Buddy Tickets + Play Pass Redemption
Unused Buddy Ticket expiration dates have been extended to visit through June 30th 2020, excluding Memorial Day Weekend (May 22nd – 25th 2020).
Play Pass redemption deadline has been extended to June 30th, 2020.
San Diego Go Card
Please direct all inquiries to whom and where you purchased your Go Cards from or visit: https://gocity.com/san-diego/en-us/faqs
School Groups, Youth Groups and Scouts
We will work with your group on changes to your reservations for those who have reservations during the impacted period of February 1, 2020 – April 30, 2020).
Please call our Groups Call Center at 760-438-5346. Available 7 Days a week, 7am – 3pm PST. We anticipate high call volumes over the next few days and appreciate your patience as our team works through all inquiries.
VIP Experiences
We will work with your VIP group on changes to your reservations for those who have reservations during the impacted period of February 1, 2020 – April 30, 2020.
Please email LLCVIP@LEGOLAND.com and someone will come back to you to assist moving your reservation.
Existing LEGOLAND Annual Passes, Monthly Pay Memberships, and Play Pass Holders*
All active Annual Pass Members and Play Pass Holders, who are not currently enrolled in Monthly Pay, will receive an extension of one month or more depending on the amount of time LEGOLAND California is closed.
All active Monthly Pay Pass Members in good standing will have their April monthly payment suspended. There may be further adjustments depending on how long LEGOLAND California is closed.
Please click here to see all annual pass FAQ's.
