For any questions related to your hotel stay, including billing inquiries, please reach out to our team via email at LLC.HotelFrontDesk@merlinentertainments.biz. Here are some common billing issues we can assist with:
- Missing Invoice: If you haven't received an invoice for your stay, please let us know, and we'll send it to you promptly.
- Parking Charges: If you were charged for parking upon arrival despite prepaying, please provide your booking details, and we'll resolve the discrepancy.
- Room Charges: For any unexpected room charges or discrepancies on your bill, contact us with the details, and we'll investigate