I have not received my hotel confirmation. What should I do?

If you have not received your hotel confirmation, here are a few steps you can take to resolve the issue:

1. Check Your Spam Folder: Sometimes, emails can be mistakenly filtered into your Spam or Junk folder. Search for emails from “LEGOLAND” to see if your confirmation is there.
2. Visit the Manage My Booking Portal: You can access your booking details through our self-service portal. Click HERE to go to the Manage My Booking portal.
3. Log In: Enter your booking reference number and the email address used to make the reservation.
4. Retrieve Your Confirmation: Once logged in, select "Travel Documents" and then click on "View & Save" to either download or print your hotel confirmation.

If you still cannot find your confirmation or need further assistance, please contact our LEGOLAND Vacations team. They are available at 833-710-5346. Operating hours are Monday through Friday from 9 AM to 5 PM, and Saturday through Sunday from 7 AM to 3 PM PST. Our team will be happy to help you with any issues regarding your reservation. 😊🏰

Enjoy your stay at LEGOLAND California!