All ticket purchases are final, meaning there are no exchanges or refunds available. Tickets are purchased on a non-refundable and non-transferable basis, as per our terms and conditions. However, if you have purchased the Flexible Cancellation Fee at the time of purchase, we would be happy to assist you with cancellations.
To cancel your tickets under the Flexible Cancellation policy, you must contact us at experience@legoland.com. Once you cancel the Flexible Cancellation purchase, your unique confirmation number and e-ticket(s) will become void and non-redeemable.
For more details, please view our terms and conditions here.