Purchase Process
Help with making and changing bookings.
- How do I book an advanced reservation to visit LEGOLAND Theme Park, Water Park, LEGO Chima Water Park or SEA LIFE Aquarium?
- I can't find my Day Ticket or Pass ID/Order # to make an advanced reservation. How can I find this?
- Does everyone need to pre-book a ticket or make a reservation to visit?
- What do I do if we are unable to make our already confirmed advanced reservation?
- Will Reserve 'N Ride be available inside the Resort during my next visit?
- How does the Print@Home and Mobile Ticket work?
- What if I receive an error adding an item to my cart?
- Will I be able to print tickets purchased from my mobile devices?
- Can I get a refund on my ticket purchase?
- What if my transaction fails due to an error regarding my billing address?
- I purchased a ticket, but I don't see my receipt confirmation email.
- What payment methods can I use to complete my purchase?
- How do I buy a ticket?
- I have not received my ticket email confirmation, what should I do?
- I haven't received my tickets?
- What if I need to collect my tickets but I do not have the card I used to purchase?
- I have purchased tickets for someone else, how do they collect their tickets?
- I've lost/forgotten my tickets?
- I would like to cancel my order?
- I would like to change the date of my ticket booking?
- What types of payment cards do you accept online?
- It won't let me book my tickets online?
- I have two paid for ticket bookings?
- Why has my payment failed?
- If I buy a combo ticket, Do I have to visit both SEA LIFE and LEGOLAND California on the same day?
