The Assisted Access Pass at LEGOLAND California Resort is designed to provide an alternative option for guests with physical and cognitive disabilities who have difficulty tolerating extended waits in line. This pass does not eliminate waiting but significantly reduces the time spent standing in line by using a virtual queuing system. Here are the key details:
- Purpose: The pass helps limit the amount of time spent waiting in a specific line by assigning ride times throughout the day.
- Validity: The pass is valid only at LEGOLAND® California and does not apply to show venues, special experiences, SEA LIFE® Aquarium, or the Water Park.
- Capacity: The pass can accommodate up to 6 people, including the individual for whom the pass is requested.
- Pickup: The pass can be picked up at Guest Services and is assigned at the discretion of LEGOLAND California Resort staff.
- Usage: The guest assigned the pass must be present when redeeming it. You and your party may be asked to load onto alternating vehicles to accommodate all guests.
Steps to Use the Assisted Access Pass:
- Guest Services: Visit any Guest Services location to discuss your needs and obtain your pass.
- Go to Your 1st Ride: Pick any ride and enter through the Reserve & Ride entrance or at the ride's exit. At the first ride, you will be boarded as soon as possible and given a time for your second ride.
- Enjoy the Park: Go to your second ride at the assigned time. At this ride, you will receive a time for your third ride. Continue this process throughout the day.